Providing Guaranteed Service Levels

Here at Logic we can provide a variety of maintenance contracts to suit your needs and requirements.


Support Plans

The Call by Call plan offers support from 8.30am to 17.00pm for both telephone & on-site technical issues on an ad-hoc 'Call by Call' basis.

Alternatively choose from one of the plans below that have been created with you and your business in mind. Prices shown are 'from...' and each package and cost will be tailored to your business needs and requirements.

Platinum Plan£100*

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  • Monitor server status including AV definitions, services, events, disk space
  • Maximum up-time in mission-critical situations
  • Hardware cover for hardware and infrastructure on site
  • Remote support and checks that the server services and backups are running correctly
  • This plan offers a combination of the Bronze and Gold Plans and:
  • Installation of firewall updates as applicable
  • Check of performance of UPS batteries

Silver Plan£50*

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  • Helping you to achieve maximum up-time
  • Guaranteed 8 hour response time
  • Remote support and checks that the server services and backups are running correctly
  • Telephone/Remote Support
  • 6 monthly site meetings
  • Setup of network users as required
  • Email connectivity, Internet connectivity and VPN connectivity*

Bronze Plan£40*

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  • Telephone support
  • No call out charge
  • Guaranteed 24 hour response
  • Replacement Parts*
  • Loan equipment where available
  • All labour included
  • Hardware covered up to the wall box or patch panel for servers

* Conditions apply - prices are shown 'from' - for your own specific package, tailored to your business and budget, contact us